FREQUENTLY ASKED QUESTIONS
How Can We Help?
HOW DOES THE FREE ONLINE CONSULTATION WORK?
You can contact us by completing an online contact form or use the chat box in the bottom right corner. We do not do video consultation.
Describe in as much detail your question or symptoms so that we can give you the most accurate advice and how you would like us to assist you.
HOW LONG DOES IT TAKE FOR A RESPONSE?
We will try to respond and give you adequate advice and feedback within 2-3 working days. However it is important to give as much details in description as possible so we can accurately assist you. In some cases we will request more information which might affect the response times.
IS PHYSIOTHERAPY NOT A HANDS ON PROFESSION?
Physiotherapy is a hands on profession but the traditional perception is that physiotherapy is only massage therapy and nothing else. Although massage therapy and our hands on techniques can provide some relief there has been evidence that shifts toward more exercise prescription.
WHY PHYSIOTHERAPY ONLINE?
Physiotherapist are first line practioners, meaning a doctor referral is not needed. Very often unnecessary amounts are spent going to a doctor for conditions (especially muscular conditions) which a physiotherapist can treat more effectively.
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We at Physiotherapy Online want to prevent this from happening and only refer you to a doctor if found necessary.
WHAT IF I AM NEEDING A FACE -TO- FACE CONSULTATION?
If your Physiotherapist feels you need a face -to - face consultation or you would like one they will arrange one for you or refer you to a near by physiotherapist.
IS THE ONLINE ERGONOMIC ASSESSMENT ALSO FREE?
Unfortunately, the online ergonomic assessment is not free. Contact us and see how we can assist you!
WHAT DETAILS SHOULD I GIVE REGARDING MY INJURY?
Give us as much details as you can / consider the below:
Area of injury
Pain /Stiffness
When/ How it occurred
What makes it worse / better
Swelling / Bruising
What movements aggravate it?
Did it occur suddenly or progressed gradually?
CONTINUED...
What would you describe the pain as?
Does the pain get better or worse as the day goes?
Has there been improved since the initial injury?
Did you hear in click/snap/pop at the time of injury?
Are you able to weight on the injury site?
Have you had a similar injury before?
Any recurring injuries to the same area?
What is your general level of fitness?